Digital transformation has emphasized its importance more than ever. With the concept being widely integrated worldwide, it’s important to know the various agents it targets to properly tackle a holistic development.
However, as with innovation, these agents of transformation are constantly changing. So aside from the 3 key pillars of digital transformation, it’s vital to identify and nurture these new breeds of innovators.
The primary indicator to take into consideration is that the agent must be able to keep up with the times and drive the company forward towards technological advancements. It must improve the digital experience for the company to perform better and faster for overall success and long-term sustainability.
We, at JB Hired, identified 6 modern agents necessary to act upon a successful digital transformation this 2021. Check them out:
1. Social Media
Social media has introduced a new level of globalization. It enabled interconnectedness and allowed users to deliver messages in a matter of milliseconds.
However, you can go beyond communication and learn more about your target market. Leverage reports & analytics that social media offers to monitor and analyze customer engagements. How long do they stay on your platform, who goes to your platform, what do they mostly click, and many, many more.
Especially with the volume of social media users, it can give valuable insights to your company about a broad range of customers. This way, you can make data-based decisions to meet your 2021 goals and objectives more accurately.
2. Cloud Computing
Cloud computing is a broad term that encompasses various types and services. From the delivery of servers, data storage, and more, they are all highlighted in the scope of this agent.
Although it’s already present in most companies, it’s still helpful to double-check this element in order to combat traditional technological methods. It features cloud-based infrastructure that links modern tools required to achieve a successful digital transformation without compromising IT resources.
This ensures that KPIs are met to provide unparalleled customer experience through reliable and scalable solutions. Some examples include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
3. Remote Accessibility
With everything and everyone on-the-go, it’s imperative to let your brand be accessible at all times.
Whether it’s internal (managers, staff, etc.) or external (customers, vendors, etc.), people must be able to connect to your company remotely. This can be done over the cloud or even through the integration of a mobile application.
This is very important in reaching a wider audience and obtaining more business opportunities that otherwise would have been unavailable.
4. Big Data
Big Data is the most complex among all agents– all the more reason to study and utilize it better.
As the name suggests, it consists of a high volume of data about day-to-day business operations in multimedia format. Whether they’re texts, photos, videos, documents, and among others, it’s a set of information that can help optimize the entire work process.
However, it’s not the data itself that will be the agent of transformation. It’s how it is going to be used and applied to the business in order to prevent loss, failures, and avoidable mistakes.
5. Internet of Things
The Internet of Things is often overlooked in the process of Digital Transformation. While most companies focus on the technology itself, they tend to forget the physical attributes that can be connected to it.
In definition, the Internet of Things or IoT is everything connected to the internet. Such devices intertwined with smart automations connect networks together for a convenient and more satisfying customer experience. Examples can be smart watches, Google Home, ear pods, and several more.
“It’s about networks, it’s about devices, and it’s about data,” Caroline Gorski, the head of IoT at Digital Catapult explains. This is critical for organizations to have in support with remote accessibility.
AI or Artificial Intelligence is a powerful agent of transformation. With the ability to execute tasks at a faster and more accurate pace than humans, this automation has been essential for most companies.
With AI, you will be able to work efficiently and maximize business productivity without missing a beat. Instead of spending hours doing things manually, this modern technology has the capacity to receive and interpret data, which leads to sound decision making on your behalf.
To name some, chatbots, predictive analytics, and action recommendations are examples of how AI can be applied to your business effectively.
There are several digital agents that can be interspersed to your business depending on the nature of the company. However, this much is certain: applying them gives you more chances to grow your business, increase sales and revenue, improve work culture, and, most of all, stand out among the competition.
It’s a tough challenge that requires well-versed leaders especially in the technological and digital sphere. Let JB Hired help you get in touch with world-class talent equipped with right knowledge and expertise in tackling a comprehensive shift to the online landscape.
Get in touch with the team and source the talent your digital transformation needs!